We're currently receiving reports that there are still quite an amount of players that hasn't transferred completely. We advise everyone to finish the migration process to successfully transfer their accounts without any problems. Poof1g was kind enough to provide a video tutorial on how to transfer an account from Nexon to VALOFE.
It should also be noted that players should check the transfer status page in the Account Migration website. If a player's character information is displayed in the transfer status page, then the account is indeed successfully transferred.
If you're having trouble seeing you're transferred character's information in the transfer status page but know that you have already transferred already after following the video tutorial by Poof1g, it is recommended that you try to following:
Start the transfer again on a different browser without having to create a new VALOFE account.
Start the transfer again on incognito browser or private browser without having to create a new VALOFE account.
Always remember to clear your cache and cookies each time.
Try to logout and log back in the transfer status page after clearing your cache and cookies.
Please remember not to login or create a character in-game if you still haven't seen your character information in the transfer status page.